Frequently Asked Questions
Everything you need to know about your GLW journey.
What is the shipping time for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.
Are your products cruelty-free and vegan?
Yes, The GLW Shop is committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-certified skincare and cosmetics.
What is your return policy?
We want you to love your glow. If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.